Frequently Asked Questions
Here are the answers to the most frequently asked questions that we get asked about motorhome hire or campervan hire in the UK & Ireland. Please email us directly with any other campervan hire questions at [email protected].
Important – Please Note
The purpose of this page is to answer frequently asked questions that we receive from customers. For full Bunk Campers Terms & Conditions, please click here.
I am under 25 years old. Can I hire your campervans?
The Roadie campervan is available for drivers aged 21-24 who have held a full driving licence for at least 2 years.
If you are a young driver and do not hold a full driving licence, please contact us at [email protected] with your driver details and requested dates before trying to make a booking.
The security deposit for young drivers in the Roadie is £1500.
What is the maximum age to hire a Bunk Camper?
The maximum age to hire a Bunk Camper is Under 75.
Unfortunately, we are unable to hire to drivers aged 75 and above.
What if I have penalty points on my licence?
It is still possible to hire a campervan from Bunk Campers if you have penalty points on your licence.
You must declare at the time of booking if there are any endorsements on your driving licence. Bunk Campers may not be able to provide cover for you to drive the vehicle if you have certain endorsements imposed on your driving licence. Failure to declare any accidents or driving convictions invalidates insurance.
We are unable to offer driver insurance if driver has had their driving licence endorsed or suspended or more than 6 penalty points imposed.
There is a small daily charge for all penalty points.
What is the minimum rental period?
All vehicles have a minimum rental period of 7 nights in high season (April-October). In low season guest’s can enjoy campervan rental with a 3 night minimum hire period.
Can I cancel my booking?
Bookings are paid for in full at the time of booking. If you need to cancel your booking please give us as much notice as possible. Charges for cancelled bookings are as follows:
- If cancelled 90+ nights prior to rental: no cancellation fee
If cancelled 89 to 50 nights: 30% of total hire charge, minimum £300/€300
- If cancelled 49 to 15 nights prior to rental: 50% of total hire charge
- If cancelled 14 nights or less prior to rental: 80% of total hire charge
- If cancelled on day of pick-up or no-show: 95% of total hire charge
No refund is available on any low-cost relocation deals.
Credit card and debit card charges are non refundable. Administration fee of £45 / €45 will be charged.
We advise you purchase travel insurance to cover any costs lost due to cancellation.
Do you supply a list of campsites in the UK and Ireland?
Yes, we supply a campsite guide for the UK and Ireland.
What is your gas policy?
A camping gas canister will be included in the rental and provided on collection. Only customers who have pre-paid for gas will receive a full canister of camping gas. Additional gas purchased throughout the rental period is at the customer’s own expense.
Is there a discount code for the Stena Line ferry bookings?
To avail of the 10% discount on Stena Line ferry crossings please call our office on +44 (0) 2890 813057 and a member of staff can help make your booking. Please check your destination and ferry times before calling.
How long does the gas last?
How long the gas will last depends on the usage. Gas will be used to power the air heater in some of the campervans, the fridge while you’re wild camping, the hob and the shower & hot water in the Aero, Vista, AeroPlus, VistaPlus, Europa and Grande.
Are there electric sockets in the campervan?
Yes, but you must be using
an electric hook up cable in order for the electric sockets to work.
What do I need when I collect the campervan?
At collection of the campervan all drivers must have a valid driving license and a second form of official photo ID (passport, national ID card, electoral ID card) and credit or debit card in their name to hold the security deposit against. Bunk Campers reserve the right to cancel a rental without these..
If you have a UK driving licence, we are required to check the counter part of your driving licence which is stored on the DVLA website. To do this, please bring your national insurance number, driving licence number and postcode to the depot for check in. This will ensure we can check the counterpart of your driving licence.
UK driving licence holders can also log in to the DVLA website in advance (https://www.gov.uk/view-driving-licence) and receive a check code which will allow us to view your counterpart. Simply bring the code with you for check in and we will do the rest. Please note, this is a one-time check code so please don’t try to test it to see if it worked!
Alternatively, you can access the DVLA website yourself and print the counterpart of your driving licence within 48 hours of check in and present it at the depot.
We are unable to insure you to drive any of our vehicles if we are not able to check your counterpart driving licence details.
All paper licences issued before 1998 are still valid.
If you have a Northern Ireland driving licence, we require both the photo card of your driving licence and the paper counterpart.
Do I have to return the campervan with a full fuel tank?
Yes, customer’s should receive the camper with full fuel and it is your responsibility to return the camper with the same level of fuel as when you collected it.
What currency can I pay in?
The currency will depend on the depot you have rented your campervan from
Northern Ireland, England & Scotland: All bookings are paid for in GBP (£).
Ireland: All bookings are paid for in Euro (€)
What does insurance cover?
Bunk Campers provide vehicle insurance so the hirer is properly indemnified for the period of hire. Bunk Campers provide insurance as part of the cost of the hire – no other or alternative insurance is acceptable. This insurance covers:
- Third party liability for personal injury.
- Third party liability for material damage.
- Personal accident. Insurance is not included.
- All hirers should arrange additional travel insurance suitable to their particular requirements.
Please see our terms and conditions for information on full insurance coverage.
Can I reduce my insurance excess?
Yes. You can reduce the insurance excess by 50% or 75% for any damage caused in a collision to either the campervan or third party property.
Special cover is also available for windscreen, mirror and tyre damage.
What equipment is supplied for the campervan?
Glasses/tumblers, mugs, cooking pots, frying pan, kettle, chopping board, cutlery including tin opener, bottle opener and kitchen utensils.
Roadie, Nomad & Ranger – dustpan & brush, water hose, electric hook up cable, gas cylinder, tank of water.
Aero, Vista, VistaPlus, Europa & Grande – dustpan & brush, water hose, electric hook up cable, gas cylinder, tank of water, clients to purchase own toilet chemicals.
What hireable extras are available?
We offer a range of hireable extras for your rental.
You can view a list of hireable extras here
Do your campervans have shower and toilet facilities?
Our Aero, Aero Plus, Vista, VistaPlus, Europa and Grande have a shower and toilet.
A portable toilet is offered as a hireable extra for the Roadie, Ranger & Nomad VW campervans. These models do not have shower facilities.
Do you have any automatic vehicles?
No, all our vehicles are manual transmission.
Where are Bunk Campers depots located?
Bunk Campers depots are located close to Dublin International, Belfast City, Edinburgh International, Glasgow International and London Gatwick airports.
Cyril Johnson Complex,
Syon Yard (Behind the King’s Arms)
599 Bath Rd
West Drayton UB7 0EG
7B Advanced Business Park,
Old Airport Rd,
UNit 2 Liggat Syke Place,
East Mains Industrial Estate,
What are Bunk Campers office opening hours?
Our office is open for general enquiries and administration Monday – Friday 9am – 5pm. Our head office is based in Belfast, Northern Ireland.
What are Bunk Campers depot opening hours?
Bunk Campers depots are opening Monday-Saturday.
Collections are from 3-6PM (Last collection at 5PM)
Returns are from 9-11AM
How long does it take for the collection and return process?
On arrival, allow at least 1 hour to complete the documentation, collection of deposit and demonstration of vehicle.
On return, allow at least 1 hour for us to check the campervan and complete the documentation once you have returned to our depot.
All rentals must take place at a Bunk Campers depot to allow us to carry out the essential checks, paperwork and demonstration of the campervans.
I have never been on a motorhome road trip- will I get a demonstration?
Don’t worry, lots of our campervan hire customers are first timers! We are not!
Regardless of your campervan or motorhome knowledge, we complete a comprehensive check in and safety demonstration of all features of the campervan.
We will show you how to use the camping gas, heating, electricity and of course how to empty the toilet! When you are ready we hand over the keys.
All our vans have customer manuals in them which will cover all the systems and information given at check in.
Can the campervans be driven in Europe?
Travel in Europe is permissible. There is an additional charge for European cover, and you must notify Bunk Campers at the time of booking of your intent to travel to Europe.
A European travel pack is mandatory and you will be in breach of our terms and conditions should you take a motorhome into Europe without purchasing this. Up-to-date pricing for this pack can be seen at time of booking. The European Travel Pack includes the necessary documentation to take a hire vehicle into Mainland Europe and must be booked with all driver details presented no less than 2 weeks prior to the arranged collection date. Failure to provide this information in advance will lead to you being unable to travel to Europe.
European cover is not available to drivers aged 21-24 years old.
EU travel packs are not required for travel to Ireland!
Do I have emergency cover when I am on the road?
Yes, all guest’s are covered with Europe wide insurance & 24 Breakdown Cover under the hire contract.
What average mileage does a Bunk Camper do?
We get asked about fuel consumption regularly! The good news is that all our vehicles form a modern fleet with the latest most fuel efficient engines.
- 2 berth Roadie / 2 berth Nomad / 4 berth Ranger, approximately 7 litres per 100km
- 2 berth Deluxe Aero / 4 berth Vista, approximately 8 litres per 100km
- 2 berth Aero Plus / 4 berth VistaPlus /4 berth Europa/ 6 berth Grande, approximately 9.5 litres per 100km
What is the price of fuel?
Find out the current fuel prices for the UK & Ireland here
How long does the battery system last in the campervan?
Bunk Campers vehicles have three batteries – one to run the engine and twin leisure batteries to operate the living equipment such as the fridge and interior lights.
This battery will remain charged for approximately 8 to 10 hours. When you drive the campervan, you will recharge the battery.
If the battery goes flat you can switch on the engine to start it again. You will need to plug the vehicle into 240V mains power for the battery to fully recharge.
Can I do a one way rental?
Yes, one way rentals are available across all of our depots. Please visit our website to find out live availability.
We offer relocation deals throughout the year. This will be a short one way rental from 1 depot to another and can be between any depots, for varying amounts of time. Please see our website for any current relocation deals.
What do Bunk Campers charge for motorway toll fees?
You are responsible for paying toll fees as you go.
This excludes the Dublin M50 toll fee (Ireland) and the Dartford crossing on the M25 (England) which are automatically charged to Bunk Campers and payable by the hirer to Bunk Campers on return of the campervan.
Do you allow pets?
We are delighted to announce from April 2020 all of our vehicles will be pet friendly.
For a small fee of £50 per pet and a maximum of 2 pet dogs per campervan
Do you allow smoking?
Smoking is strictly prohibited in all Bunk Campers vehicles.
Can you fit child seats in your campervans?
ALL of our campervans fit child seats and have a minimum of 2 forward facing seats in the rear. Child seats can be hired for the duration of your rental. Please note guest’s are responsible for fitting the child seat in the vehicle.
- Child seat (1 – 4 years age, 9 – 18kgs) £25.00
- Child Booster seat (4 – 11 years age, 18 – 36kgs) £15.00
Can surfboards be carried on the roof of the campervans?
Our larger campervans are big enough to fit short and long boards inside the vehicle. Please ensure you have a cover for your boards to protect the interior of the campervan. Please email us with any specific requests.
For being a smaller van the Ranger has had 14″ surfboards in the roof before!
Can I hire a bike rack?
From April 2020 all our vehicles and can hold up to 2 bikes, with the exception of our Grande Motorhome which can hold 3 bikes at a maximum weight of 50kg
What campsite information is provided?
Bunk Campers provide campsite guide books in each of our campervans. These are provided free of charge providing they are returned with the vehicle. If you choose to keep the guide there is a charge for replacement so please ensure these stay in the van. To plan what campsites you will stay at prior to your arrival please click the link below:
What other information is available to help plan my trip?
Check out our Trip Ideas to help plan your trip.
For more current information and inspiration on the latest events across the UK & Ireland, visit our Bunk Blog.
On arrival, using our local knowledge we can help all customers with an outline itinerary and recommendations.
Visit Scotland, Ireland.com, Discover Northern Ireland, Visit England & Visit Britain also have a lot of useful information.
What is the best time of year to visit the UK or Ireland?
The main season is March to November. The season kicks off with St Patrick’s Day celebrations across Ireland. July and August are the busiest months for visiting the UK and Ireland.
We think the best weather is in May, June and September!
September through to March is a great time to experience outdoor activities in Ireland such as surfing, walking and cycling. The surf is best across the winter months.
We advise that some campsites shut late September to mid October through to March.
Some campsites stay open all year. Research the campsites along your planned route for the facilities you require for your trip.
Alternatives to campsites are Aires De Service areas. The UK and Ireland offer a developing network of Aires de Service stopping places specifically designed for motor homes which include basic water and waste facilities.
In Ireland, we provide Safe Nights Ireland membership which is a cheaper alternative to staying in campsites. The Safe Nights Ireland initiative provides safe overnight parking throughout Ireland for €10 per night.